Bigrace Furniture Company Limited FAQ

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Q: What's your scale of your factory ?
A: Our factory have more than 50,000 square meter ,over 250 workers and our showroom have 2000 square meter.

Q: How long is your delivery time?
A: Generally, it will take 45 to 60 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.

Q: What about the Drawing?
A: We have our professional design team. Services like solutions,design,measurement, installation can be provided by us in AutoCAD /PDF ways.

Q:What about the QC process?
A: 0.1 - Material check .
0.2 - Assemble , Size and structure check .
0.3 - Polish process ,check whether it's smooth .
0.4 - painting check , whether it's full and reach the customer's requirement .
0.5 - final check : check the parts and check whether have flaw or not .
0.6 - package with national professional standards , suitable for moisture ,shock and long distance transportation .make sure the goods will be arrive at the destination port in safety. Accept third party factory inspection.

Q:What is your advantages?

A:Fast Delivery:Fastest Delivery Speed within 3 days
Good Servce:Reply in 8 hours.We have a professional team to work with you including order inquiry,designning,following production,shipment and customer feedback

High Quality:We have a quality control system including supplier assessment, material quality control,process inspection,finished products inspection. furniture        

Q:Are you furniture manufacturer?Where is your furniture factory or office?
A:Yes,we are furniture manufacturer in China. Our factory and showroom are in Foshan City, it is famous all over the world for its furniture and ceramic industry, 90% furniture importers & wholesalers have known “Foshan (Shunde) Furniture”, also the furniture trade center “Lecong” Town which also locates in Foshan City. It cost about 40 minutes’ driving from the center of Guangzhou to our factory & showroom, and we can arrange picking up, pls contact with us at least one day ahead and give us the details (company name, address, contact person and phone number), thanks.

Q:What products can I buy from Mingjia furniture?
A:We are good at producing all kinds of tables&chairs made of solid wood for residential house or commercial occasion such as restaurant&cafe and club.You can buy furniture products from our furniture catalogues,or you can send us the design(OEM furniture), pls note that we do not provide design service for customers.

Q:Is there MOQ requirement for this furniture products?
A:Some of our products have MOQ requirement,pls send us the model name to check it.You can order only 1 furniture set from Bigrace furniture,we will deliver it by EMS or China Post Air.We highly recommend that you use our China sourcing services buy more other items from China,then ship all with a full container.Comparing with buying from local store,it will save you lots of money.

Q:What is the payment term?
A:We accept  four kinds of payment terms: Letter of Credit(L/C),Telegraphic / Swift Wire Transfer (T/T),Paypal and Western Union. We highly recommend T/T because it is convenient: customers arrange 30% deposit when order is confirmed, then 70% balance be arranged before loading containers,customer can check the goods before loading by themselves or QC in China.With respect of L/C (Letter of Credit) payment term,we only accept it from certain areas and countries. Paypal and Western Union are used for furniture samples charge or urgent orders (it usually cost about 4-7 days to get T/T payment, but we can get payment sent by Paypal or Western Union immediately).

Q:What is the packaging systems?
A:We usually use carton box for each item,carton printing based on buyer request.But sometimes, if the quantity is not big enough, we will use strong paper board to packing the products.

Q:Can I order furniture sample before official orders?

A:Absolutely you can order furniture samples at first, we are always suggest that customers order sample before making any decision,this is the best way to reduce risks for both the furniture manufacturers and buyers

Q:What trade term can you accpet?

A:FOB price for full container and EXW price for LCL order.Also CIF and door to door price is also available for customer choice.

Q:Do you do retail?

A:At present, we have not enter into the retail market.We mainly face to wholesales customers and project customers.But if the amount is more than USD2000,we also can do it.

Q:Can you offer door to door service if we are not familar to the importing process?

A:Yes, we would like to provide door to door service ,but not for every country.Please check in advance.

Q:Do you offer some special service such as :we want to buy other products to consolidate shipping?

A:Yes, we provide this service to our loyal customers.

Q:How can we get quotation quickly?

A:You can send us the production No of our products.If you want to some custom products with big quantity for hotel furniture project or restaurant furniture, please send us photo or drawing so that we can give you quotation quickly.

Q:Do you limite the material for furniture?

A:If the quantity is big, then we can use material according to your requirement.

Q:Do you do some projects with full furniture solution?

A:Yes, actually we have rich experience in doing projects like this.But to do that ,we need to get deposit before we make design for customers.

Q:What kind of service can you supply?

A:OEM  is welcome and also we can customize furniture according to your drawing or photo if the quantity is big enough.

If have any other questions about us, just feel to to contact the online customer service or left the message, we will reply you as soon as possble, thanks!

Technical support : Baiila